How Customer-Centric Leadership Strengthens Organizations From the Inside Out
By looking through the customer lens, businesses can build better products, provide better service, and embody the values of the organizations they serve. So why don’t more providers live up to customers’ expectations?
To celebrate the 100th episode of the show, we invited Christopher Kenessey, CEO of AlertMedia, to discuss his approach to customer-centric leadership. For Christopher, it’s about listening to customers’ challenges and becoming an active part of the solution.
Listen to the episode to learn:
- How to create more value for the people and companies you serve
- The importance of improving the customer experience at each touchpoint
- Why today’s threat landscape is transforming the roles of EHS leaders
- How your customers can be partners in your success (and vice versa)
The Employee Safety Podcast is hosted by Peter Steinfeld, SVP of Safety Solutions at AlertMedia.
You can find this interview and many more by following The Employee Safety Podcast on Apple Podcasts, Spotify, or subscribing here.
More Episodes You May Be Interested In
-
How Ingles Markets Responded to Hurricane HeleneWhen Hurricane Helene barreled toward North Carolina in September 2024, Johnny West, Safety Coordinator at Ingles Markets, sprang into action to notify employees and protect the company’s sole distribution center. In this episode, Johnny shares the compelling story of how his team responded to Helene, ensured employee safety, and got the distribution center back up…
- How to Manage Risk Using Human and Organizational Performance (HOP)
Erick Anez, Head of Enterprise Risk and Resilience for Bridgestone West, explores Human and Organizational Performance (HOP)—a framework focused on reducing errors and improving outcomes by addressing systems, not blaming individuals. With over 16 years of experience in high-hazard industries, Erick shares how HOP principles can transform enterprise safety and resilience. From creating safer environments…
- Preparing for the 2025 Threat Landscape
From climate extremes to escalating geopolitical tensions and the rapid advancement of cybercrime, 2024 presented significant disruptions that reshaped how business leaders approach employee safety, security, and business continuity. As we enter 2025, emerging trends suggest the global threat landscape will become even more interconnected, complex, and challenging to navigate. In this episode, Sara Pratley,…
